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Returns & Refunds

Please choose carefully as there is no refund on purchases

We are happy to offer a store credit or exchange on unopened and unused products, that you’ve purchased from us – simply contact us within 30 days of your order date.

Faulty Item
If the item you have received is faulty, please contact us within 24 hours of purchase with a detailed description of the product fault, and a photo if possible. Please note returns must be less than 20% used upon arrival back with us.

Allergic Response
In the rare instance you’ve had an allergic response to a product, please take a photo of the reaction and contact our Beauty team immediately. Email

Incorrect Item/Damaged on Arrival
If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 24 days of delivery.
Please don’t dispose of the item until we’ve had a chance to contact you.

All shipping back to The Beauty Bag is at consumer’s expense.

Please contact us before sending any item back to us. Email